FineArtLens

Fine Art Abstract Macro Photography.  Innovative techniques for capturing the behavior of light as it intersects at the corner of Art and Science. 

Return Policy & Process

Shipping & Returns

Shipping

Order processing typically takes 3 to 5 business day. Once your order has been processed, your item(s) will be shipped within 48 hours. Orders are not shipped or delivered on holidays. Shipping rates are determined by weight and destination at point of purchase. We ship domestically using the major delivery companies.

Once your item has been shipped you will receive an email containing the tracking number for your shipment.

International Shipping

International shipping is currently available worldwide from Fine Art Lens. This involves a vetting and confirmation process.  Custom pacing, crating and shipping charges may apply.  Fine Art Lens is not responsible for customs fees or taxes incurred from importing goods – these are payable by recipient. We ship the artwork fully insured and listed at full retail value. If a package is denied entry by customs and returned to us we will refund the cost of the item, but shipping charges are not refundable.

Returns

Web returns may eligible for exchange, store credit or refund within 10 days of order delivery. This is separate from our retail live purchase return policy, where returns are only eligible for exchange or store credit.  Attempts to retain purchased artwork and disputing a charge will be aggressively pursued. 

To be considered for a return, the goods must be free from wear, stains, odor or any condition that would prevent them from being sold. Special orders, subscription products, digital products, NFTs are final sale and are not eligible for return.

Any further questions can be directed to sales@fineartlens.com.

Return Address

Returned items must be preapproved and accompanied by a copy of the receipt, indicating the type of return being done (exchange, store credit or refund).  Items are eligible for return for up to 14 days from receipt of artwork.  The artwork must be returned first before and credit or refund can be processed. 

Customers will assume responsibility for return shipping charges. Fine Art Lens will not assume responsibility for reimbursement or compensation of return packages lost in transit without proof of delivery to the Fine Art Lens address.

If all conditions are met, the original form of payment will be credited. If not, all items will be shipped back to the customer with an explanation. Customer incurs all shipping costs for all returned items.

Reasonable wear and tear will be determined by Fine Art Lens.

Thank you,

Jim

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